General
- The initial consultation and quotation will be provided free of charge. This can be done by face to face meeting, email, telephone or video conferencing.
- Once an agreement is reached, Perks Admin will provide a Virtual Assistant Contract. Once signed, this contract will become legal and binding.
- Perks Admin does not accept liability or responsibility for the end use of materials created on behalf of a client.
Payment Terms
- Perks Admin shall be paid at an agreed rate in accordance with the signed Virtual Assistant Contract.
- The Client shall be invoiced every month on an agreed date in accordance with the signed Virtual Assistant Contract.
- Billable time refers to all work executed with regards to the agreed services.
- Billable time also includes meetings outside of contracted hours and the writing and/or reading of correspondence sent by mail, emails, social media and any communications via telephone.
- Perks Admin shall be paid in accordance with the completion of the tasks and milestones as agreed in the signed Virtual Assistant Contract.
Reimbursable Expenses
- Perks Admin, may at times incur expenses, as expressly specified in the Virtual Assistant Contract, which will be reimbursed by the Client. For example; mileage, stationery, printing and premium rate telephone calls.
Overdue Invoices
- Invoices should be paid within 10 days of invoicing.
- The client will be liable for any administrative costs involved in recovering any overdue monies owed.
Time Tracking
- Perks Admin uses time tracking software to track the time spent on tasks and will produce a monthly report upon request.
Quality
- Perks Admin takes care to produce work of a high quality and standard, however, it is the ultimate responsibility of the client to quality check any work produced and to notify Perks Admin of any mistakes.
- Perks Admin will not charge for correcting mistakes.
Data Protection
- Perks Admin is registered with the ICO and is fully GDPR compliant. A copy of this registration agreement can be produced upon request.
Professional Insurance
- Perks Admin is fully insured by Policy Bee. A copy of this insurance agreement can be produced upon request.
Complaints
- Any complaints should be sent in writing to info@perksadmin.com in the first instance.
Further Information
Further information can be found by viewing Perks Admin’s Privacy Policy, Cookie Policy and Terms of Use.